The multinational computer software company Adobe Systems, Inc has notified its users via their blog that the company has been hit by a massive and sophisticated cyber attack in which login information such as emails and their encrypted passwords have been accessed.
According to the announcement, Adobe’s security team discovered sophisticated attacks on their network, involving the illegal access of customer information as well as source code for numerous Adobe products.
The company has said it believed the attackers removed from its systems certain information relating to 2.9 million Adobe customers, including customer names, encrypted credit or debit card numbers, expiration dates, and other information relating to customer orders.
However, the company is not sure if the hackers have removed decrypted credit or debit card numbers from their systems.
The announcement further explains that law enforcement agencies have been informed, investigations are in process and users are being alert gradually.
- As a precaution, we are resetting relevant customer passwords to help prevent unauthorized access to Adobe ID accounts. If your user ID and password were involved, you will receive an email notification from us with information on how to change your password. We also recommend that you change your passwords on any website where you may have used the same user ID and password.
- We are in the process of notifying customers whose credit or debit card information we believe to be involved in the incident. If your information was involved, you will receive a notification letter from us with additional information on steps you can take to help protect yourself against potential misuse of personal information about you. Adobe is also offering customers, whose credit or debit card information was involved, the option of enrolling in a one-year complimentary credit monitoring membership where available.
- We have notified the banks processing customer payments for Adobe, so that they can work with the payment card companies and card-issuing banks to help protect customers’ accounts.
- We have contacted federal law enforcement and are assisting in their investigation.
Brad Arkin who is the Chief Security Officer of Adobe system has appologized to customer and vows to find culprit as soon as possible.
‘‘We value the trust of our customers. We will work aggressively to prevent these types of events from occurring in the future. Again, we deeply regret any inconvenience this may cause you,” said Brad.