Comcast Internet service crippled; affecting users across US

If you are using Comcast’s Internet service and facing issues with your connection then you are not alone, there are millions of people around the United States suffering Internet outage due to some technical issue with the company’s servers.

According to DownDetector, a service that keeps track of online platforms facing connectivity issues, over 8,000 reports citing Internet connectivity issue from all over the United States on Monday 1:00 PM ET have been noted.

Furthermore, DownDectector stats show that Comcast customers in “Mountain View, Denver, Portland, Chicago, Seattle, New York, San Francisco, Houston, Minneapolis, and Boston” are facing major experiencing connectivity issues.

While Comcast acknowledged the issue and Tweeted that “teams continue to monitor an external network issue”, Verizon and AT&T users also complained regarding Internet connectivity.

Xfinity is a brand of Comcast Corporation, used to market consumer cable television, internet, telephone, and wireless services provided by the company. Any issue with its service impacts on all services. But DownDetector noted that currently, the issue is only with Internet connectivity not with television or phone service.

The outage reminds us of the world’s largest Distributed Denial of Service (DDoS) Attack on DYN’s DNA service that almost shut down the Internet in the US, Europe, and Asia. However, in today’s case, it is unclear what is really going on, whether it is yet another DDoS attack or a technical glitch.

In a conversation with Mashable, Level 3 ISP said that “On Monday, Nov. 6, our network experienced a service disruption affecting some customers with IP-based services. The disruption was caused by a configuration error. We know how important these services are to our customers. Our technicians were able to restore service within approximately 90 minutes.”

UPDATE: Nov. 6, 2017, 1:16 p.m. PST 

In a series of Tweets, Comcast is now claiming that the issue has been resolved and users should be back online with no further disruption.

The Tweet came around two hours ago but those replying to Comcast on Twitter are claiming that they are still facing connectivity issues.

Are you in the United States and facing connectivity issues? Share with us in the comment section.

Waqas

Waqas Amir is a Milan-based cybersecurity journalist with a passion for covering latest happenings in cyber security and tech world. In addition to being the founder of this website, Waqas is also into gaming, reading and investigative journalism.